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Remember, this dashboard is only available for the owner of the account on Business and Plus plans, and for all other admins on Premier plans.For Solo plans admins, check this out, and for agents, head over to this article. READ FULL ARTICLEIt is important to note that it is impossible to avoid 100% of all possible Offline Requests.READ FULL ARTICLELet us assume that we have three agents set up in a widget; Jasmin, Jon and Dante.All three of them have been assigned with tags based on the languages they speak and whether they should be handling support or sales chats.Each model has his/her own profile page on live and in that webpage they write some details about them so the member can have an idea before buying what he/she will have when entering in private chat with that specific performer.Each member has also the possibilty of becoming a Top Member on a little fee of . The reassignment will be triggered in case the Chat Agent doesn’t reply to the chat after a specified amount of time.The system will search automatically for the next available Chat Agent.

READ FULL ARTICLERouting by Tag is an advanced feature, available only on Premier Accounts, which enables routing of chats to the most appropriate agent based on skill-set, language, specialty etc.If you are wondering how to switch an agent from G-Talk to the Snap Engage chat portal, then you’ve come to the right place. Keep in mind, this must be done by an admin in the dashboard and below are some key dates to note.Let us assume that we have two agents set up in a widget; Jasmin and Jon each with a different set of tags.Jasmin has been tagged with “spanish” and “gold” and Jon with “spanish” and “spanishexpert”.To illustrate how reactive chats are routed when using tags, we shall explore a handful of different scenarios in which one of them …In this doc, we will advise you on tips and best practices for avoiding as many Offline Requests as possible (if that’s what you’re after), and also explain why it is impossible to avoid every single offline request.…